DELIVERY & RETURNS
See below information about the delivery & returns options in your country
UNITED KINGDOM DELIVERIES
Parcels are dispatched from our Harrogate store within 1-2 working days with Royal Mail & DPD.
All orders sent by Royal Mail to the mainland UK, Northern Ireland, Jersey and Guernsey, Isle of Man, Isle of Wight,
Scottish Islands and Highlands, Shetlands, Orkney Islands, Sark, Herm and BFPO addresses, are up to a net weight of 2kg.
Orders over £150 are sent by DPD Next Day Tracked.
| Courier Service | Delivery Cost | Delivery Time (When Ordering By 2pm) |
| Royal Mail (Tracked 48) | £4.80 – Upgrade Available* | 2-3 Working Days |
| Royal Mail (Tracked 24) | £5.30 – Upgrade Available* | 1-2 Working Days |
| DPD Next Day | £7.50 – Free Over 2kg net weight | 1 Working Day |
| Click & Collect – Harrogate Store | Free – Check Store Opening Hours | 1-3 Hours |
*Orders over £30.00 can be upgraded on checkout
Once an order is dispatched, an automatic dispatch notification is sent to the provided email.
If a tracking option has been chosen, the email will also include a link with your delivery tracking number.
If a dispatch email is not received, please check the email provided is correct or contact us by phone or email.
At busy times of the year, parcels may take up to 10 working days to reach their destination, don’t panic this is not unusual,
please contact hello@trueteacompany.co.uk if you have any questions
INTERNATIONAL DELIVERIES
International orders are dispatched through Royal Mail Tracked for orders under 2kg net weight.
Orders over 2kg net weight are sent tracked with an alternative express courier, such as Fed Ex, DHL, UPS & Parcelforce.
Once parcels leave the United Kingdom, deliveries are handed over to Royal Mail’s designated delivery partner.
Delivery times may take longer than expected to arrive due to potential delays with customs & export controls.
Since January 2022, VAT & Duty may be payable before being released by customs in Europe.
We currently ship to Europe, World Zone 1, World Zone 2 & World Zone 3.
EUROPE (ZONE 1-3)
See Royal Mail website for full list of European zones
| Europe (Zone 1-3) | Delivery Cost | Delivery Time (When Ordering By 2pm) |
| Royal Mail Tracked (up to 100g) | £9.55 | 6-7 Working Days |
| Royal Mail Tracked (up to 250g) | £10.30 | 6-7 Working Days |
| Royal Mail Tracked (up to 500g) | £11.70 | 6-7 Working Days |
| Royal Mail Tracked (up to 750g) | £12.65 | 6-7 Working Days |
| Royal Mail Tracked (up to 1kg) | £13.45 | 6-7 Working Days |
| Royal Mail Tracked (up to 2kg) | £15.70 | 6-7 Working Days |
| Express tracked (Over 2kg) | £27.20 | 6-7 Working Days |
WORLD ZONE 1
World Zone 1 generally covers countries in North America (excluding the USA), South America, Africa, the Middle East, the Far East and South East Asia
| World Zone 1 | Delivery Cost | Delivery Time (When Ordering By 2pm) |
| Royal Mail Tracked (up to 250g) | £11.95 | 7-10 Working Days |
| Royal Mail Tracked (up to 500g) | £16.00 | 7-10 Working Days |
| Royal Mail Tracked (up to 750g) | £18.45 | 7-10 Working Days |
| Royal Mail Tracked (up to 1kg) | £21.10 | 7-10 Working Days |
| Royal Mail Tracked (up to 2kg) | £25.55 | 7-10 Working Days |
| Express Tracked (Over 2kg) | £30.95 – £45.35 | 7-10 Working Days |
WORLD ZONE 2
See Royal Mail website for full list of World Zone 2 countries
| World Zone 2 | Delivery Cost | Delivery Time (When Ordering By 2pm) |
| Royal Mail Tracked (up to 250g) | £13.50 | 7-10 Working Days |
| Royal Mail Tracked (up to 500g) | £18.10 | 7-10 Working Days |
| Royal Mail Tracked (up to 750g) | £20.90 | 7-10 Working Days |
| Royal Mail Tracked (up to 1kg) | £23.85 | 7-10 Working Days |
| Royal Mail Tracked (up to 1.5kg) | £29.15 | 7-10 Working Days |
| Royal Mail Tracked (2kg) | £30.85 | 7-10 Working Days |
WORLD ZONE 3
This zone consists of the USA
| World Zone 3 | Delivery Cost | Delivery Time (When Ordering By 2pm) |
| Royal Mail Tracked (up to 250g) | £14.20 | 7-10 Working Days |
| Royal Mail Tracked (up to 500g) | £18.40 | 7-10 Working Days |
| Royal Mail Tracked (up to 750g) | £21.00 | 7-10 Working Days |
| Royal Mail Tracked (up to 1kg) | £23.70 | 7-10 Working Days |
| Royal Mail Tracked (up to 2kg) | £27.50 | 7-10 Working Days |
| Express Tracked (Over 2kg) | £34.99 – £45.99 | 7-10 Working Days |
RETURNS & EXCHANGES
Please always make sure to keep hold of all proof of purchase.
For returns, items must be in the original packaging and in a saleable condition.
You have 14 days to return an item in event you have changed your mind and no longer wish to keep the item.
Teas can ONLY be returned if unopened and still factory sealed.
Teas are food items and unfortunately cannot be accepted if they have been opened and used due to health and hygiene reasons.
If an item is damaged or faulty we can happily replace your item for you. Please keep your proof of purchase if you would like a refund or exchange.
Postage for returns and exchanges will need to be covered by the customer.
For help, please call us on 01423 531701 or email hello@trueteacompany.co.uk
This does not affect your statutory rights